Technical Support
We strive to make quality products, but if you face difficulties, our support is always ready to help!
How to contact?
The fastest way to get an answer is to message us on Telegram: 👉 Telegram Support (@ocex_opencart)
You can also send us a private message on OpenCartForum.
What is needed for a quick problem resolution?
When contacting support, please immediately provide the following information in one message:
- Order number or the place where you purchased the module (for license verification).
- OpenCart version (e.g., 3.0.3.8).
- PHP version on your server (e.g., 7.4).
- Problem description: describe in detail what is not working, and attach screenshots or screen recordings (if possible).
- Presence of system errors: check the error logs in System → Maintenance → Error Logs and copy the error text.
What is included in free support?
As part of purchasing a module license, we provide for free:
- Help with activation and receiving a license key.
- Consultations on module settings.
- Fixing found bugs or conflicts in the standard module code.
What is a paid service?
The following tasks are not included in the module license cost and are evaluated individually:
- Setup and installation of the module by our specialists on your site ("turnkey").
- Creation of an adaptation file (layout) for non-standard or custom templates if they are not in the
Adaptationfolder. - Custom refinement of module logic for specific needs of your business process.
- Solving problems caused by other poor-quality modules (conflicts with third-party developers).